General

1. Can I order meals for my child via this site?

 

Account set-up and login

1. I don’t have an email address.

2. I just created a Local Food Links account, but I can’t log in.

3. I have tried to reset my password, but the email has never arrived.

4. My email address has changed. How can I change my account?

 

Authorisation Codes

1. I don’t have an authorisation code.

2. The authorisation code I have does not register on the system.

3. My authorisation code has already been used.

 

Ordering and Payments

1. Why can’t I order or make changes for this week?

2. I’d like to order for myself, but I’m not listed with my children. How can I buy meals to eat with my children?

3. Can I pay by cash or cheque?

4. I don’t have a PayPal account. How do I pay?

5. The payment history page says ‘Waiting for PayPal’- what should I do?

6. I have two children. Can I use a credit on one account for a meal on another?

7. How do I cancel a meal I have ordered and paid for?

8. I have a credit balance. Can I have the cash refunded?

 

Notices and Emails

1. I have received an email saying that a meal was cancelled automatically.

2. I don’t want to receive any messages.

 

General

1. Can I order meals for my child via this site?

Yes, please click here.

if you’re new to Local Food Links you’ll need an authorisation code first – see below.

 

Account set-up and login

 

1. I don’t have an email address

It’s easy to set up an email account, and many of the larger internet companies offer free email services that you can access on any computer (including public computers in libraries and schools). Some of the more popular include:

* Gmail

* Yahoo

* MSN Hotmail

* AOL

(We don’t specifically endorse any of these services.)

 

2. I just created a Local Food Links account, but I can’t log in.

If you created your account successfully, then please check the spelling of your email address and password when you typed it in. Try resetting the password (using the link beside the ‘Login’ button).

 

If you get the message, ‘Sorry, we couldn’t find any record for that user in our database’, then the email address was not recorded correctly. Just create a new account, ensuring your email address is typed correctly.

 

If you get the message, “A new password has been emailed to the address in our database”, then use your new password to log in.

 

3. I have tried to reset my password, but the email has never arrived.

Please check the spam or junk folder of your email account. If you still can’t find the password email, please contact Local Food Links at support@localfoodlinks.org.uk

 

4. My email address has changed. How can I change my account?

Email us at support@localfoodlinks.org.uk, noting your old email address and your new address. You can still log in using your old email address until you receive notification that the change has been processed.

 

Authorisation Codes

 

1. I don’t have an authorisation code.

Please contact your school office or email support@localfoodlinks.org.uk.

 

2. The authorisation code I have does not register on the system.

Please contact your school office or email support@localfoodlinks.org.uk

 

3. My authorisation code has already been used.

Authorisation codes can be used more than once – for example, both a child’s parents could have separate accounts for themselves with their children in both accounts. Either parent could then order, pay, and alter meal choices.

 

Ordering and Payments

 

1. Why can’t I order or make changes for this week?

Local Food Links policy is that all orders (and cancellations) must be received one week in advance. This is because we only order the exact quantities we need for each day’s freshly cooked meals, minimising waste and making the meals more affordable.

 

2. I’d like to order for myself, but I’m not listed with my children. How can I buy meals to eat with my children?

Not all schools offer meals to parents – please check with the school office and then contact us.

 

3. Can I pay by cash or cheque?

If you need to pay by cash or cheque, please contact your school office for more information about placing your order through the school.

 

4. I don’t have a PayPal account. How do I pay?

You can still pay by debit or credit card. Click on the PayPal button from the payments page, and complete the form on the PayPal payment page.

 

5. The payment history page says ‘Waiting for PayPal’ – what should I do?

If you believe that you have made a payment that has not been received, please check your bank or credit card account immediately, and if you have been charged contact us at support@localfoodlinks.org.uk.

 

6. I have two children. Can I use a credit on one account for a meal on another?

Please contact us (support@localfoodlinks.org.uk), and we can manually move the credit to another child’s account.

 

7. How do I cancel a meal I have ordered and paid for?

As long as the meal is still more than a week away, click ‘Cancel’ on your order page. If the meal is within one week, you cannot cancel or alter it.

 

8. I have a credit balance. Can I have the cash refunded?

Only if the child holding the credit leaves the school, otherwise you can use it to order meals.

 

Notices and Emails

 

1. I have received an email saying that a meal was cancelled automatically.

The ordering system includes a school event calendar that is managed by your school. Sometimes school events are planned that impact on the availability of our meal service. In most cases, these events will be known in advance so there’s no risk of you ordering a meal on that day.

 

But sometimes these events are scheduled after the menus have been published and orders received. When this happens, we will cancel the meals that have been ordered and credit the child’s account.

 


2. I don’t want to receive any messages.

If you want to unsubscribe from our emails, then just click on the link at the bottom of the email and complete the form to be removed from the list.

 

However, we do send other messages to parents automatically, such as password change confirmation emails, payment notices, and meal cancellation messages. You can’t opt out of these, because they’re essential to the meals service.